Privacy policy
NOVLLY — TERMS OF SERVICE
Last updated: June 2025
These Terms of Service ("Terms") govern your use of novlly.com (the "Site") and any purchases made through it. By accessing or using the Site, you agree to be bound by these Terms.
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1. ABOUT US
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Novlly is an online retail store selling pet products worldwide. By placing an order on our Site, you are entering into a contract with Novlly.
Contact: support@novlly.com
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2. ELIGIBILITY
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By using this Site, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract
- You are not prohibited from using our services under applicable law
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3. PRODUCTS
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We reserve the right to:
- Modify or discontinue products at any time without notice
- Limit the quantity of any product available for purchase
- Refuse service to anyone at our sole discretion
Product images are for illustrative purposes only. Actual products may vary slightly in colour or appearance due to photography and screen settings.
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4. PRICING AND PAYMENT
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All prices are displayed in GBP (£) unless otherwise stated. Prices are subject to change without notice.
We accept the following payment methods:
- PayPal
- Major credit and debit cards (Visa, Mastercard, American Express)
All transactions are processed securely. We do not store your payment information.
In the event of a pricing error on our Site, we reserve the right to cancel any orders placed at the incorrect price and issue a full refund.
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5. ORDER CONFIRMATION
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After placing an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.
An order is only accepted and a contract formed when your item has been dispatched and you have received a shipping confirmation email.
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6. INTELLECTUAL PROPERTY
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All content on this Site — including text, images, logos, graphics and product descriptions — is the property of Novlly and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, or use any content from this Site without our prior written permission.
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7. USER CONDUCT
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You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorised access to any part of the Site
- Submit false or misleading information
- Engage in any conduct that could damage, disable or impair the Site
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8. DISCLAIMER OF WARRANTIES
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This Site and all products are provided "as is" without warranties of any kind, either express or implied, to the fullest extent permitted by law.
We do not warrant that:
- The Site will be uninterrupted or error-free
- Products will meet your specific requirements
- Any errors on the Site will be corrected
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9. LIMITATION OF LIABILITY
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To the fullest extent permitted by applicable law, Novlly shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Site or any products purchased through it.
Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the product giving rise to the claim.
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10. GOVERNING LAW
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These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the relevant courts.
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11. CHANGES TO TERMS
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We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
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12. CONTACT
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For any questions regarding these Terms, please contact us at:
Email: support@novlly.com
Website: novlly.com